News for 'customer experience'

60% private insurers see rapid rise in fraud: Deloitte survey

60% private insurers see rapid rise in fraud: Deloitte survey

Rediff.com16 Feb 2023

About 60 per cent of Indian private insurers believe there has been a significant rise in insurance-related frauds, and as risks lurk there is an immediate need to consider a proactive fraud risk management framework, a Deloitte survey said on Thursday. Insurance companies in India have experienced a rise in fraud instances in life and health insurance, and increased digitisation, remote working post pandemic and weakened controls are key factors contributing to frauds, according to Deloitte's Insurance Fraud Survey 2023. "About 60 per cent of survey respondents believe that there has been a significant rise in fraud, while further 10 per cent experienced a marginal increase," the survey said.

Wear The Colours Of Summer Like Bollywood

Wear The Colours Of Summer Like Bollywood

Rediff.com23 Apr 2024

This season, Namrata Thakker shows you how to experiment with colours and kick up a storm with your fashion wardrobe.

The Women Breaking Barriers, One Package At A Time

The Women Breaking Barriers, One Package At A Time

Rediff.com29 Oct 2024

Christina Rindiki's all-women team on the India-Myanmar border in Champhai, Mizoram, delivers 300 plus Amazon packets daily. The women handle all aspects of the operation and made around 450 deliveries per day this month alone. This is their story.

Flipkart to fully buy out Cleartrip.com, retain team

Flipkart to fully buy out Cleartrip.com, retain team

Rediff.com15 Apr 2021

Flipkart will acquire 100 per cent of Cleartrip's shareholding as the company further enhances its investments to strengthen its digital commerce offerings for customers, a statement said.

How Banks Plan To Tackle 'Mule' Fraud

How Banks Plan To Tackle 'Mule' Fraud

Rediff.com8 Aug 2024

'A mule operates someone else's account to transfer illegal money.'

Interim Budget 2024-25: Funds to boost reach on fintech industry wishlist

Interim Budget 2024-25: Funds to boost reach on fintech industry wishlist

Rediff.com8 Jan 2024

Indian fintechs and associated entities are hoping that the Union Budget 2024 will provide a boost and empower firms to extend their reach beyond Tier-II regions, with an emphasis on supporting enterprises led by women. The fintech industry, which has witnessed regulatory reforms over the last year, expects the Budget, scheduled to be presented by Finance Minister Nirmala Sitharaman on February 1, will further encourage financial inclusion, empower micro-small-medium enterprises (MSMEs) with lending solutions, and push for upskilling initiatives for the country's young workforce.

SBI plans to position YONO as complete digital bank

SBI plans to position YONO as complete digital bank

Rediff.com11 Mar 2022

The country's largest lender State Bank of India (SBI) will revamp its banking application (app) YONO and position it as a complete digital bank (DB) under a new rubric 'Only YONO' for enhancing customer experience and ease of use. The bank plans to bring in a consultant to help draw up the project plan, keeping in mind business goals for the next five years. With 54 million monthly active users (MAUs), SBI YONO has seen growth of over 35 per cent in MAUs in 2021.

Go Gaga Over Vietnam's Delicious Egg Coffee

Go Gaga Over Vietnam's Delicious Egg Coffee

Rediff.com14 Oct 2024

Who knew Egg + Coffee would make such a stunning pairing!

How To Start A Business: 14 Tips

How To Start A Business: 14 Tips

Rediff.com1 Apr 2024

Business success often involves a combination of planning, implementation, and continuous learning, says rediffGURU Harsh Bharwani.

'Ranchi incident is a learning experience'

'Ranchi incident is a learning experience'

Rediff.com16 Jun 2022

'We should have calmed down the child. We will do an internal analysis on that.'

Aditya Birla invests Rs 5,000 cr in jewellery biz, takes on Tata, Reliance

Aditya Birla invests Rs 5,000 cr in jewellery biz, takes on Tata, Reliance

Rediff.com7 Jun 2023

Aditya Birla Group has announced its foray into the branded jewellery space with an investment of around Rs 5,000 crore and will battle it out with Titan's Tanishq and Reliance Industries- Reliance Jewel. The business will be housed in a new venture, "Novel Jewel", and will open large-format exclusive stores across the country with its in-house jewellery brands, the company said in its release. "The new venture will seek to transform customer experience by creating an aspirational national brand with unique designs and a strong regional flavour.

HDFC Bank goes for first major rejig after merger

HDFC Bank goes for first major rejig after merger

Rediff.com4 Oct 2023

HDFC Bank has reshuffled the portfolios of its senior management team. This is the first major rejig after the amalgamation of HDFC Ltd on July 1. "The runway for our growth is large. This change is being done to bring in a very sharp focus on leveraging what we have built and for enhanced execution," said Sashidhar Jagdishan, managing director and chief executive of HDFC Bank, explaining the reason for this overhaul.

5 Mistakes First-Time Entrepreneurs Must Avoid

5 Mistakes First-Time Entrepreneurs Must Avoid

Rediff.com12 Mar 2024

To take the 'Idea to Enterprise' journey, you need to be open about your idea and articulate it to potential customers, existing entrepreneurs, experts in your industry and well-wishers.

Pricing key challenge for health insurance of older citizens: Experts

Pricing key challenge for health insurance of older citizens: Experts

Rediff.com23 Apr 2024

The insurance regulator's move to prod insurance companies to sell health products to all age groups, including those above 65, is aimed at increasing penetration though there would be challenges on pricing due to higher risk perception, experts said. While there was no regulatory cap on age for health insurance policies, most companies had an internal policy which did not allow them to sell health insurance products to persons over 65.

Does Team India have a succession plan in place?

Does Team India have a succession plan in place?

Rediff.com20 Sep 2024

So, what are the options that India can look forward to?

Vi mulls rolling out 5G on large scale in 6 months

Vi mulls rolling out 5G on large scale in 6 months

Rediff.com17 May 2024

Debt-ridden Vodafone Idea is planning to begin 5G rollout in six months in select cities and places where 5G device concentration is high, a senior company official said on Friday. Vodafone Idea CEO Akshaya Moondra said the company expects capital expenditure of the company to be in the range of Rs 50,000-Rs 55,000 crore over the next three years with focus on expanding and strengthening 4G coverage.

Paytm can continue UPI transactions through 4 banks

Paytm can continue UPI transactions through 4 banks

Rediff.com14 Mar 2024

The National Payments Corporation of India on Thursday granted approval to Paytm-owner One97 Communications Ltd to participate in UPI as a Third-Party Application Provider (TPAP) under the multi-bank model. Axis Bank, HDFC Bank, State Bank of India, and YES Bank will act as Payment System Provider (PSP) banks to Paytm.

Life-changing experience to see Earth from space: Bandla

Life-changing experience to see Earth from space: Bandla

Rediff.com12 Jul 2021

Bandla, a 34-year-old aeronautical engineer, on Sunday joined British billionaire Richard Branson and four others on board Virgin Galactic's Spaceship Two Unity to make a journey to the edge of space from the US state of New Mexico

We're obsessed with customer, not competition, says Amazon's VP

We're obsessed with customer, not competition, says Amazon's VP

Rediff.com5 Jun 2014

Today, more about 35 per cent of Amazon's traffic is through mobiles.

Stranded in Russia for 2 days, Air India flyers finally reach US

Stranded in Russia for 2 days, Air India flyers finally reach US

Rediff.com8 Jun 2023

Flight AI173 from Delhi was diverted to Magadan in Russia on Tuesday owing to an engine glitch, the Tata Group-owned private carrier said in a statement.

'Who Does Not Want To Be Prime Minister?'

'Who Does Not Want To Be Prime Minister?'

Rediff.com27 Dec 2024

'We are going to need more technical people in government.' 'You can't expect a generalist to understand the complicated world of financial engineering.' 'I regret to say that most of our politicians have no competence to deal with these things. Nor is there a willingness to learn.'

Since 3 AM, Airline systems across airports working normally: Minister

Since 3 AM, Airline systems across airports working normally: Minister

Rediff.com20 Jul 2024

Airline systems across airports, which were impacted due to a global IT outage on Friday, have started working normally, and all issues are likely to be resolved by noon on Saturday, Civil Aviation Minister K Rammohan Naidu said. The ministry is constantly monitoring the operations at airports and airlines to ensure travel readjustments and refunds are taken care of, he added.

Online vs offline retail: Industry divided over Piyush Goyal's comments

Online vs offline retail: Industry divided over Piyush Goyal's comments

Rediff.com22 Aug 2024

Union Minister of Commerce and Industry Piyush Goyal's recent comments on large e-commerce players have reignited the debate about their impact on smaller offline retailers. On Wednesday, Goyal said that the rapid growth of e-commerce in India is a "cause for concern" and is diminishing the market share of small, mom-and-pop stores by offering high-margin products such as consumer electronics and apparel at discounted rates.

Customers in limbo as banks, RBI thrash out differences

Customers in limbo as banks, RBI thrash out differences

Rediff.com30 Aug 2021

The payments industry is at a crossroads with the banking regulator on two pressing issues, neither of which seems headed towards an amicable solution. Depending upon which side accommodates the other, customers in India will have to choose between convenience and ironclad safety. In the end, the Reserve Bank of India (RBI), which regulates both banks and all payments services providers, will prevail. But the question is: will it do so by bending a little or by sticking to its firm stand? The two issues - one concerning payment facilitators storing customers' card details and the other about auto-renewal of payments - appear similar but aren't.

Where Would India Be Without Dr Singh?

Where Would India Be Without Dr Singh?

Rediff.com27 Dec 2024

What stood out in his 15-year journey as a member of the political executive at the Centre was his glowing record as India's most successful and effective finance minister. Both as prime minister and finance minister, he understood the importance of gradualism, except when the economy or the polity was in a crisis.

Amazon infuses Rs 1,600 crore into India entity

Amazon infuses Rs 1,600 crore into India entity

Rediff.com15 May 2024

Ecommerce firm Amazon has infused ~1,600 crore into its India entity Amazon Seller Services, according to its regulatory filings. The funding comes at a time when the company is seeing opportunities in emerging geographies, including India. The regulatory filings are dated April 15. This is the second time in five months that Amazon invested in its India arm Amazon Seller Services. Before this, Amazon had infused over ~1,000 crore into its Indian entity this year.

'We focus on smaller ticket sizes loans'

'We focus on smaller ticket sizes loans'

Rediff.com14 Sep 2024

'Banks may find small ticket size lending economically unviable due to the cost of branch operations.'

Why Indians are one-brand car customers

Why Indians are one-brand car customers

Rediff.com11 Sep 2018

'More than one brand in a showroom is too risky because customer loyalty in this market is low. Most people don't drive different cars made by the same manufacturer for a lifetime, they experiment.'

Quick-commerce companies expand Tier-II ops ahead of festival season

Quick-commerce companies expand Tier-II ops ahead of festival season

Rediff.com11 Sep 2024

After making the model work in metro cities, players in the quick commerce sector are rapidly expanding their footprint into smaller tier 2 cities and markets beyond that ahead of the festival season.

The Woman Who Lost Everything

The Woman Who Lost Everything

Rediff.com13 Nov 2024

When the landslide hit, Sruthi's house was washed away, along with its inhabitants. She lost her entire family and some relatives. All she had left for a close confidante was her fiance Jenson. Days after the landslide and the loss of her family, Jenson died in a road accident that also left Sruthi with serious injuries. News of the accident and Sruthi's backdrop as the lone surviving member of a family wiped out in the July landslide, was picked up by the media, and people rushed to help.

'Banking system has learnt lessons from 2008 crisis'

'Banking system has learnt lessons from 2008 crisis'

Rediff.com15 Mar 2024

'They have since only tried to improve systems. Also, with regulatory guidance from time to time, we are in a position to assess a situation and react in time.'

'Space Transportation Has To Be Like Booking A Cab'

'Space Transportation Has To Be Like Booking A Cab'

Rediff.com23 Oct 2024

'We started AgniKul to show that space transportation should be as simple as road transportation.'

Reliance to enter FMCG business this year

Reliance to enter FMCG business this year

Rediff.com29 Aug 2022

The country's largest retailer Reliance Industries on Monday announced that it will enter the fast-moving consumer goods (FMCG) business this year as part of its expansion plan. Addressing the 45th AGM of Reliance Industries on Monday, Reliance Retail Ventures Ltd (RRVL) Director Isha Ambani said: "This year, we will launch our FMCG goods business". The objective of this business will be to develop and deliver products and solve every Indian's daily needs, with high-quality products at affordable pricing, she said while addressing Reliance Industries' annual general meeting.

Tata Neu in numbers: 120 mn customers, 2,500 offline stores, 80 mn downloads

Tata Neu in numbers: 120 mn customers, 2,500 offline stores, 80 mn downloads

Rediff.com8 Apr 2022

Shivani Shinde reports. The youngest member of the Tata group, the much-awaited Tata Neu, has finally been launched for people across the country. The 'super app' offers a number of services ranging from financial services to tech, travel and even groceries. The app takes off with a customer base of 120 million, with 2,500 offline stores. According to the Tata group, the app will be a one-stop destination for all consumer needs. The super app also offers a bouquet of financial offers like Unified Payments Interface (UPI), bill payments, loans and insurance. Tata Neu will also provide other services like fashion, gadgets, groceries, travel and health.

Fintech Lenders Gave Rs 29,875 Crore

Fintech Lenders Gave Rs 29,875 Crore

Rediff.com23 Oct 2023

'The last year's growth is a foretaste of things to come in the retail credit market.'

Top 5 IT cos to add over 96,000 employees in FY22: Nasscom

Top 5 IT cos to add over 96,000 employees in FY22: Nasscom

Rediff.com17 Jun 2021

IT industry body Nasscom on Thursday said the sector continues to be a net hirer of skilled talent, and that the top 5 Indian IT companies are planning to add over 96,000 employees in 2021-22. The statement comes in the backdrop of a report by Bank of America that said domestic software firms are set to slash 3 million jobs by 2022 as automation gains pace across industries, especially in the tech space. "With the evolution of technology and increasing automation, the nature of traditional IT jobs and roles will evolve overall leading to creation of newer jobs. "The industry continues to be a net hirer of skilled talent, adding 1,38,000 people in FY2021," Nasscom said in a statement.

Will Paytm Curbs Affect Users?

Will Paytm Curbs Affect Users?

Rediff.com23 Feb 2024

Get a new QR code from an alternative provider. PhonePe, Google Pay, Pine Labs, etc are some of the other service providers.

Trump's Election Should Worry The World

Trump's Election Should Worry The World

Rediff.com6 Nov 2024

'There are ominous portents of an isolationist administration not only building a physical wall to the south to prevent unwanted immigrants from entering the land of milk and honey, but also trade walls not just against China, but all nations,' foresees Sreekant Sambrani.

Why can't you order online IN an Indian store?

Why can't you order online IN an Indian store?

Rediff.com11 Jul 2017

The new-age tech-savvy buyer is seeking new shopping experiences. They need to be engaged. Indian retailers are still playing catch up with these customers.

Manage customer relations!

Manage customer relations!

Rediff.com4 Apr 2005

The British Council, Mumbai, invites applications for the post of Customer Relations Manager.