News for 'customer experience'

Akasa Air now eligible for international operations

Akasa Air now eligible for international operations

Rediff.com1 Aug 2023

Akasa Air on Tuesday said it has added the 20th aircraft to its fleet that also makes the airline eligible to start international operations. The carrier, which will complete one year of operations on August 7, has also become the first airline in Asia to have the Boeing 737-8-200 variant. According to a release, the Boeing 737-8-200 aircraft aligns with Akasa Air's continued efforts to control operating costs.

How Ratan Tata reacted when govt picked BMW bullet-proof cars over TaMo

How Ratan Tata reacted when govt picked BMW bullet-proof cars over TaMo

Rediff.com10 Oct 2024

On another occasion, he recalled, as part of the SPG, he was tasked with the security of the then prime minister Manmohan Singh and assigned the responsibility of escorting Tata from Taj Mansingh Hotel in New Delhi.

SpiceJet's resurgence could disrupt Indian aviation market: Capa

SpiceJet's resurgence could disrupt Indian aviation market: Capa

Rediff.com29 Dec 2023

SpiceJet's resurgence, once the new funding is in place, has the potential to disrupt the Indian aviation market in 2024 as the airline will bring its grounded aircraft back to service and lease as many planes as possible to be competitively relevant, aviation consultancy firm Capa India said on Thursday. "Although the market for procuring aircraft in 2024 is exceptionally tight, we expect that SpiceJet will bring stored aircraft back into operations, and will wet or dry lease as much capacity as possible, in order to be competitively relevant. "This will have a material impact on the industry structure, and possibly on domestic profitability," Capa India said in its report.

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Rediff.com21 Aug 2024

Online food delivery platform Zomato will acquire Paytm's entertainment ticketing business for Rs 2,048 crore to strengthen its "going-out" segment in a deal that will help the troubled fintech firm to sharpen its focus on core payments and financial services distribution.

NRIs yet to fully warm up to GIFT City's higher FPI limits

NRIs yet to fully warm up to GIFT City's higher FPI limits

Rediff.com20 Sep 2024

The Securities and Exchange Board of India (Sebi) has permitted 100 per cent contribution from non-resident Indians (NRIs) and overseas citizens of India (OCIs) in the corpus of foreign portfolio investors (FPIs) based out of Gujarat International Finance Tec-City (GIFT City), the country's international financial services centre (IFSC). However, the Indian diaspora is yet to fully embrace this new route. The regulator allowed this route to enhance the fund ecosystem at GIFT City and attract genuine investments from overseas Indians.

Vistara CEO says 'worst is behind us'; operations have stabilised

Vistara CEO says 'worst is behind us'; operations have stabilised

Rediff.com11 Apr 2024

After facing significant flight disruptions recently, Vistara CEO Vinod Kannan on Thursday told the airline staff that the "worst is behind us" and operations have already stabilised. Pilot woes have forced the Tata Group airline to temporarily cut down capacity by 10 per cent or 25-30 flights daily. While acknowledging that things should have been planned better, Kannan said it has been a "learning experience".

'India's young offer growth potential for auto sector'

'India's young offer growth potential for auto sector'

Rediff.com20 Jan 2023

'The semiconductor supply is constantly improving, with visible green-shoots in the situation as compared to earlier part of last year'

Small Town India Falls In Love With MFs

Small Town India Falls In Love With MFs

Rediff.com24 Dec 2024

More than 50 per cent of SIP accounts come from semi-urban and rural areas.

Tsari Yatra May Help Ease India China Tensions

Tsari Yatra May Help Ease India China Tensions

Rediff.com2 Jan 2025

Why can't the Indian government propose to the Chinese a corridor circumambulating the Holy Mountain where people from both sides could perform the yatra again? asks Claude Arpi.

Big Steel Boys Pushing Future Mobiility Pedal

Big Steel Boys Pushing Future Mobiility Pedal

Rediff.com11 Aug 2024

From setting up cutting-edge facilities to cater to the domestic market and building capabilities of global standards, the action is building up.

Who Is Jay Shah Meeting?

Who Is Jay Shah Meeting?

Rediff.com11 Jun 2024

BCCI Secretary Jay Amit Shah met with National Football League Commissioner Roger Goodell in New York. This meeting marks the first interaction between the heads of the world's two most popular sporting leagues: The IPL and the American football league, the NFL.

Bharti Airtel Q1 profit jumps 2.5 times to Rs 4,160 cr

Bharti Airtel Q1 profit jumps 2.5 times to Rs 4,160 cr

Rediff.com5 Aug 2024

Telecom operator Bharti Airtel reported more than 2.5 times jump in its consolidated profit to Rs 4,160 crore in the April-June quarter of 2024-25 compared to the year-ago period driven by an improvement in average revenue per user and an exceptional gain of Rs 735 crore. The company had posted a profit of Rs 1,612.5 crore in the same period a year ago. The consolidated revenue from operations of Bharti Airtel increased by 2.8 per cent to Rs 38,506.4 crore during the reported quarter from Rs 37,440 crore in the June quarter of the last year.

JSW MG surges in sales: Is this the disruption electric car market needs?

JSW MG surges in sales: Is this the disruption electric car market needs?

Rediff.com30 Nov 2024

In September, JSW MG Motor India, the newly minted joint venture between SAIC Motor, which is present in 100 countries, and Indian conglomerate JSW Group, launched the Windsor, an electric car that introduced battery as a service (BaaS).

Zomato to stop grocery delivery service from Sep 17

Zomato to stop grocery delivery service from Sep 17

Rediff.com12 Sep 2021

Online food delivery platform Zomato has decided to stop its grocery delivery service from September 17 mainly on account of gaps in order fulfillment leading to poor customer experience, marking its exit from the segment for the second time since last year. The company had entered the segment last year during the lockdown on account of the COVID-19 pandemic, but exited the business on the recovery of its food delivery business. The company also said that it believes that its investment in Grofers will generate better outcomes for its shareholders than in-house grocery efforts.

Now get the business class experience in Tata cars

Now get the business class experience in Tata cars

Rediff.com5 Sep 2022

After the Dark edition followed by the Gold and Kaziranga editions, Tata Motors now introduces the Jet experience in select high-end models.

'Don't Jump In Because It's Fashionable To Be An Entrepreneur'

'Don't Jump In Because It's Fashionable To Be An Entrepreneur'

Rediff.com12 Nov 2024

'I tell young entrepreneurs if you don't have a great idea, if you don't have a good business model, don't think of a start-up.'

Army unveils comprehensive roadmap for 2036 Olympics

Army unveils comprehensive roadmap for 2036 Olympics

Rediff.com1 Oct 2024

The conclave drew valuable insights from former athletes and Olympians, including celebrated ones such as Anju Bobby George, Mary Kom, and Tarundeep Rai, all of whom shared their personal experiences and perspectives on what it takes to excel at the highest levels of sports.

Buying Health Cover Policy? Read This

Buying Health Cover Policy? Read This

Rediff.com21 Sep 2024

Customers frequently sign without reading the terms and conditions, resulting in a poor understanding of coverage, and eventually leading to partial payouts

2024: Top 10 International Films

2024: Top 10 International Films

Rediff.com7 Dec 2024

Aseem Chhabra lists his favourite 2024 films that he watched at film festivals held in Berlin, Cannes, Toronto and India.

'Lifelong Learning Is Key In Today's Fast-Changing Business Landscape'

'Lifelong Learning Is Key In Today's Fast-Changing Business Landscape'

Rediff.com29 Aug 2024

'Citing an example of the pressure students face, she mentioned that one student shared how friends in college would say, "Don't come back without that multi-crore job," as they said their goodbyes.' 'But you have to understand that this is the end of the beginning, and it's not even the beginning of the end.'

How Air India plans to alert fliers about flight changes, delays

How Air India plans to alert fliers about flight changes, delays

Rediff.com2 Sep 2022

Air India will put in place new systems to proactively alert fliers about changes or delays in flight schedules and also set up a coordination team to address airport-specific issues, according to an internal communication. After reviewing block times, airport connecting times and aircraft as well as crew rotations, Tatas-owned Air India has identified various improvement areas for bettering overall performance. In the internal communication on Friday, Air India CEO and managing director Campbell Wilson said the airline would seek airport slots to carry out the improvements.

Byju's starts new sale process to check mis-selling

Byju's starts new sale process to check mis-selling

Rediff.com16 Jan 2023

Edtech firm Byju's has rolled out a 4-tier tech-driven internal sales process replacing its existing direct sales process to check mis-selling, the company said on Monday. The development comes against the backdrop of summons issued to the company by child rights body National Commission for Protection of Child Rights (NCPCR) over allegations that the edtech firm is indulging in malpractices to lure parents and children to buy their courses. Under the new sales model, interested customers having minimum monthly income of Rs 25,000 will be eligible to buy courses from Byju's and will need to give consent for placing the order and before closing of the sales.

All That You Wanted to Know about Tata Curvv

All That You Wanted to Know about Tata Curvv

Rediff.com9 Aug 2024

While the electric version will open for bookings starting August 12, the internal combustion engine (ICE) counterparts will make their debut after September 2, says Rajesh Karkera/Rediff.com.

Flipkart to fully buy out Cleartrip.com, retain team

Flipkart to fully buy out Cleartrip.com, retain team

Rediff.com15 Apr 2021

Flipkart will acquire 100 per cent of Cleartrip's shareholding as the company further enhances its investments to strengthen its digital commerce offerings for customers, a statement said.

DRI arrests senior Air India Express crew member in gold smuggling probe

DRI arrests senior Air India Express crew member in gold smuggling probe

Rediff.com1 Jun 2024

According to a source, Suhail Thanalot, a senior crew member of AIE and a native of Thillenkeri in Kannur district, was apprehended following intelligence and evidence compiled by the DRI regarding his involvement in the gold smuggling incident.

De-risking loan portfolio likely a top priority for new Bandhan CEO

De-risking loan portfolio likely a top priority for new Bandhan CEO

Rediff.com15 Oct 2024

Partha Pratim Sengupta, who will be taking charge as the MD & CEO of Bandhan Bank in early November, has his task cut out. The Kolkata-based lender, which converted itself from a microfinance institution to a universal bank, is in its 10th year of operation. The bank was able to cut down the share of the micro loan book over these years.

Chennai Brains Behind Ford's Global Hits

Chennai Brains Behind Ford's Global Hits

Rediff.com26 Aug 2024

'We participate in the design/development of components and systems for electric vehicles, internal combustion engines, and hybrid vehicles.'

Full text: President Murmu's R-Day eve address to the nation

Full text: President Murmu's R-Day eve address to the nation

Rediff.com25 Jan 2025

'Today, let us reaffirm our commitment to strive to realise Gandhiji's dreams. His watchwords, truth and nonviolence, will continue to remain relevant for the whole world. He also taught us that rights and duties are but the two sides of the coin - indeed, the true source of rights is duty. Today we recall his lessons in compassion too - compassion not only for our human neighbours but also for our other neighbours, namely, flora and fauna, rivers and mountains.'

SBI plans to position YONO as complete digital bank

SBI plans to position YONO as complete digital bank

Rediff.com11 Mar 2022

The country's largest lender State Bank of India (SBI) will revamp its banking application (app) YONO and position it as a complete digital bank (DB) under a new rubric 'Only YONO' for enhancing customer experience and ease of use. The bank plans to bring in a consultant to help draw up the project plan, keeping in mind business goals for the next five years. With 54 million monthly active users (MAUs), SBI YONO has seen growth of over 35 per cent in MAUs in 2021.

60% private insurers see rapid rise in fraud: Deloitte survey

60% private insurers see rapid rise in fraud: Deloitte survey

Rediff.com16 Feb 2023

About 60 per cent of Indian private insurers believe there has been a significant rise in insurance-related frauds, and as risks lurk there is an immediate need to consider a proactive fraud risk management framework, a Deloitte survey said on Thursday. Insurance companies in India have experienced a rise in fraud instances in life and health insurance, and increased digitisation, remote working post pandemic and weakened controls are key factors contributing to frauds, according to Deloitte's Insurance Fraud Survey 2023. "About 60 per cent of survey respondents believe that there has been a significant rise in fraud, while further 10 per cent experienced a marginal increase," the survey said.

'No question of bringing in an investor right now'

'No question of bringing in an investor right now'

Rediff.com24 Aug 2024

'We have got enough internal accruals, and we are able to do acquisitions on our own.'

After Air India, Vistara announces VRS for permanent ground staff

After Air India, Vistara announces VRS for permanent ground staff

Rediff.com30 Jul 2024

Indian carrier Vistara on Monday announced voluntary retirement scheme (VRS) and voluntary separation scheme (VSS) for its permanent ground staff ahead of its merger with Air India, which had announced similar plans for its non-flying permanent staff two weeks ago.

'Ranchi incident is a learning experience'

'Ranchi incident is a learning experience'

Rediff.com16 Jun 2022

'We should have calmed down the child. We will do an internal analysis on that.'

Olympic champ Biles's superhero moment in Paris

Olympic champ Biles's superhero moment in Paris

Rediff.com26 Jul 2024

Biles stands up for German gymnasts on Paris bus

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Rediff.com1 Jan 2025

'The race is now on for Indian IT firms to develop their AI prowess and focus on a software-first approach to services as the people element becomes more complicated with Trump's expected new regulations.'

Lorries Being Gifted This Wedding Season!

Lorries Being Gifted This Wedding Season!

Rediff.com27 Nov 2024

Another trend: A preference for coloured diamonds among brides, who are pairing them with their groom's birthstone. So, along with yellow or white diamonds, they are choosing pink, green, blue sapphires, emeralds or red rubies.

We're obsessed with customer, not competition, says Amazon's VP

We're obsessed with customer, not competition, says Amazon's VP

Rediff.com5 Jun 2014

Today, more about 35 per cent of Amazon's traffic is through mobiles.

Aditya Birla invests Rs 5,000 cr in jewellery biz, takes on Tata, Reliance

Aditya Birla invests Rs 5,000 cr in jewellery biz, takes on Tata, Reliance

Rediff.com7 Jun 2023

Aditya Birla Group has announced its foray into the branded jewellery space with an investment of around Rs 5,000 crore and will battle it out with Titan's Tanishq and Reliance Industries- Reliance Jewel. The business will be housed in a new venture, "Novel Jewel", and will open large-format exclusive stores across the country with its in-house jewellery brands, the company said in its release. "The new venture will seek to transform customer experience by creating an aspirational national brand with unique designs and a strong regional flavour.

Interim Budget 2024-25: Funds to boost reach on fintech industry wishlist

Interim Budget 2024-25: Funds to boost reach on fintech industry wishlist

Rediff.com8 Jan 2024

Indian fintechs and associated entities are hoping that the Union Budget 2024 will provide a boost and empower firms to extend their reach beyond Tier-II regions, with an emphasis on supporting enterprises led by women. The fintech industry, which has witnessed regulatory reforms over the last year, expects the Budget, scheduled to be presented by Finance Minister Nirmala Sitharaman on February 1, will further encourage financial inclusion, empower micro-small-medium enterprises (MSMEs) with lending solutions, and push for upskilling initiatives for the country's young workforce.

HDFC Bank goes for first major rejig after merger

HDFC Bank goes for first major rejig after merger

Rediff.com4 Oct 2023

HDFC Bank has reshuffled the portfolios of its senior management team. This is the first major rejig after the amalgamation of HDFC Ltd on July 1. "The runway for our growth is large. This change is being done to bring in a very sharp focus on leveraging what we have built and for enhanced execution," said Sashidhar Jagdishan, managing director and chief executive of HDFC Bank, explaining the reason for this overhaul.